Warranty Policy

At Thousandtearn, we are committed to providing high-quality garden decorations that will enhance your outdoor space. We stand behind the quality of our products and offer a warranty to ensure customer satisfaction. Please review our warranty policy below:

1. Warranty Coverage

We offer a 1-year warranty on all products sold through Thousandtearn, including garden lights, garden statues, and bird feeders. This warranty covers defects in materials and workmanship under normal use and maintenance.

2. Warranty Period

The warranty period starts from the date of purchase. If you receive a defective product, you must notify us within 30 days of receiving your order to initiate a warranty claim. Claims made after the 30-day period will not be eligible for a full refund or replacement under warranty.

3. Warranty Claims Process

If your product arrives defective or is damaged during normal use, please follow these steps to initiate a warranty claim:

  • Step 1: Contact us at support@thoushaltearn.com with your order number, a description of the issue, and clear photos or videos of the damaged or defective product.
  • Step 2: We will review your claim and provide instructions on how to proceed. If your claim is approved, we will either send you a replacement item or issue a refund.
  • Step 3: You may be required to return the defective product to us for further inspection. Return shipping costs may be covered depending on the nature of the defect.

4. Warranty Exclusions

The warranty does not cover damage resulting from:

  • Improper use or handling of the product
  • Accidental damage, including but not limited to dropping or breaking
  • Damage due to harsh weather conditions (e.g., extreme winds, snow, or rain)
  • Negligence or failure to follow care instructions provided with the product
  • Normal wear and tear over time

5. Returns and Replacements

If your product is defective, we will provide a free replacement or issue a full refund, including the cost of return shipping if applicable.

6. Refund Process

Refunds will be issued to the original payment method once the defective product is returned and inspected. Refunds may take up to 2 business days to process depending on your bank.

7. Contact Us

For any warranty-related inquiries, please contact our customer service team at support@thoushaltearn.com. We are happy to assist you with any questions or concerns regarding your warranty claim.